Contact Information:
James City Service Authority
101-E Mounts Bay Rd.
Williamsburg, VA 23185
P: 757-253-6805
F: 757-253-6850
Hours of Operation
8 a.m. - 5 p.m.
Monday-Friday
Customer Service
757-253-6800
Water / Sewer Emergencies
7 a.m. to 3:30 p.m
757-229-7421
After Hours
757-566-0112
Special Information Hotline
757-259-4911
Online Applications
- Request for Service - Hook up new water service online
- Submeter Information
- Utility Service Connection - Apply for new water connections online
- 60 Day Exemption Form
- JCSA Forms
- Department Home Page
- Adopt-a-Hydrant
- Board of Directors
- Backflow Prevention & Cross Connection Control Program
- Design and Acceptance Criteria for Water Distribution and Sanitary Sewer Systems
- Fats, Oils and Grease
- Frequently Asked Questions
- Grinder Pump Program
- JCSA Background Info
- JCSA Project List
- Let's Be Water Smart
- Newsletters
- Outdoor Water Use
- Organization Chart
Rates and Charges- Rebates
- Regulations Governing
Utility Service - Regional Construction Standards
- Water Conservation
- Water Quality Report
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Regulations Governing Utility Service
The JCSA regulations were written to promote good public utility and good business practice. The regulations reflect the obligation of the JCSA to its customers and the requirements that the customer must observe. These regulations govern the relations between the customer and the JCSA. The regulations have been approved and adopted by the JCSA Board of Directors. Amendments to the regulations may be made only by approval of the JCSA Board of Directors.
- Sec 1 Definitions
- Sec 2 Connection Required
- Sec 3 Application for Service
- Sec 4 Low Income Payment Plan
- Sec 5 Contracts
- Sec 6 Deposit
- Sec 7 Notices
- Sec 8 Service Connections
- Sec 9 Building Sewer; Water Service Pipe
- Sec 10 Meters and Meter Installation
- Sec 11 Meter Tests
- Sec 12 Separate Service Connection
- Sec 13 Utility Bill
- Sec 14 Customer Dispute with Bill
- Sec 15 Termination of Service
- Sec 16 Service Termination Procedure
- Sec 17 Restoration of Service
- Sec 18 Computation of Time
- Sec 19 Use of Wastewater Facilities
- Sec 20 Delinquent Accounts
- Sec 21 Fire Service Connections
- Sec 22 Temporary Service
- Sec 23 Responsibility for Property of Customer
- Sec 24 Damage to JCSA Property
- Sec 25 Ground Wire Attachments
- Sec 26 Access to Premises
- Sec 27 Interruptions in Water Supply
- Sec 28 Swimming Pools
- Sec 29 Extension and Expansion
- Sec 30 Cross-connection and Backflow Prevention
- Sec 31 General Regulations
- Sec 32 General Rate Policy
- Sec 33 Water Conservation and Drought Management Plan
- Sec 34 Withdrawal Impact Mitigation Plan