Contact Information:

 

James City Service Authority

101-E Mounts Bay Rd.
Williamsburg, VA 23185

Directions - Directory

P: 757-253-6805
F: 757-253-6850

 

Hours of Operation

 

8 a.m. - 5 p.m.
Monday-Friday

 

Customer Service

 

757-253-6800

 

Water / Sewer Emergencies

 

7 a.m. to 3:30 p.m
757-229-7421

After Hours
757-566-0112

Special Information Hotline
757-259-4911

 

Email

 

jcsa@jamescitycountyva.gov

 

Online Applications

• Request for Service - Hook up new water service online
• Submeter Information

• Submeter Registration
• Enter Reading of Customer Owned Meter

• Utility Service Connection - Apply for new water connections online
• 60 Day Exemption Form
• JCSA Forms

 

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• Department Home Page
• Adopt-a-Hydrant
• Board of Directors
• Backflow Prevention & Cross Connection Control Program
• Design and Acceptance Criteria for Water Distribution and Sanitary Sewer Systems
• Fats, Oils and Grease
• Frequently Asked Questions
• Grinder Pump Program
• JCSA Background Info
• JCSA Project List
• Let's Be Water Smart
• Newsletters
• Outdoor Water Use
• Organization Chart
• Rates and Charges
• Rebates
• Regulations Governing
  Utility Service
• Regional Construction Standards
• Water Conservation
• Water Quality Report

 

 

Sixty Day Exemption Form

Outdoor Water Use Exemptions – Frequently Asked Questions

 

• Are there any exceptions? New turf (newly established lawn area) can be watered for up to 60 days from time of installation.  Exemption requests must be submitted to the JCSA in writing or by completing and submitting the below 60-Day Exemption Form.
• Is aerating, reseeding, over seeding, or topdressing of existing turf an exemption? Aerating, reseeding, over seeding, and topdressing of existing turf does not qualify for an exemption under the regulations.  For information about proper turf management, visit www.jccwmg.org or contact Turf Love at 757-564-2170.
• Do I get credit on my water bill under the 60-day new turf exemption? No.  The 60 day new turf exemption does not include a monetary credit.  It is a waiver under the outdoor water use regulations allowing you to water new turf for 60 consecutive days instead of following the outdoor water use schedule.

 

Property Owner:
Address:
Phone:
Fax:
Email:
Subdivision:
Date Turf installed:
Turf Type:	Select One Seed Plugs Sod

 

 

Personal information provided to James City County / JCSA in the form of email or electronic form is used solely to respond to your request, inquiry, or transaction. James City County / JCSA does not sell or rent personal  information to any third party organization. James City County / JCSA does not provide specific information about users or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by the Virginia Freedom of Information Act (the “FOIA”) or other law.  As set forth in section 2.2-3705.1(10) of the Code of Virginia, you may request that your electronic mail address be exempt from disclosure pursuant to a FOIA request. Should you wish for your electronic mail address to be exempt from disclosure pursuant to FOIA, please send an E-mail to the County Webmaster at webmaster@jamescitycountyva.gov. with the subject title “Do not disclose my email address.”