Contact Information:
James City Service Authority
101-E Mounts Bay Rd.
Williamsburg, VA 23185
P: 757-253-6805
F: 757-253-6850
Hours of Operation
8 a.m. - 5 p.m.
Monday-Friday
Customer Service
P: 757-253-6800
For questions about:
Billing
Starting or Stopping Service
Submeters
Web Self-Service or Kubra
payments
Water, Sewer or Grinder Pump Service Questions
P: 757-229-7421
7 a.m. to 4:30 p.m.
Water / Sewer Emergencies
P: 757-229-7421
7 a.m. to 4:30 p.m
After Hours
757-566-0112
Special Information Hotline
757-259-4911
Online Applications
- Landlord Authorization Form
- Request for Service - Hook up new water service online
- Submeter Information
- Utility Service Connection - Apply for new water connections online
- 60 Day Exemption Form
- JCSA Forms
- Department Home Page
- Board of Directors
- Backflow Prevention & Cross Connection Control Program
- Design and Acceptance Criteria for Water Distribution and Sanitary Sewer Systems
- Fats, Oils and Grease
- Frequently Asked Questions
- Grinder Pump Program
- JCSA Background Info
- JCSA Project List
- Let's Be Water Smart
- Newsletters
- Outdoor Water Use
- Organization Chart
Rates and Charges- Rebates
- Regulations Governing
Utility Service - Regional Construction Standards
- Turning off your water
- Water Conservation
- Water Quality Report
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Submeter Information
James City County residents served by the James City Service Authority (JCSA) sewer system can obtain credit on the sewer and wastewater treatment portion of your Hampton Roads Utility Billing Service (HRUBS) statement by registering either the submeter attached to your lawn irrigation system, or by registering a hose bibb meter that attaches to your outside spigot.
Water is not included in the credit. Hose bibb meters are not accepted by the Hampton Roads Sanitation District (HRSD) for wastewater treatment credit. There is an $18.00 a year submeter fee.
FORMS
FREQUENTLY ASKED QUESTIONS
How do you obtain a submeter?
Contact a landscape company who installs lawn irrigation systems, or if you choose the hose bibb meter, you can find this information online by using search engines such as Google, Bing, Yahoo,or others* or by contacting a company who handles water meters.
*The JCSA does not endorse specific online search engines. These sites have not been reviewed by the JCSA for content, so use at your own risk.
Gallon submeter
Cubic foot submeter
When should you register your submeter?
As soon as the submeter is installed by the company putting in your lawn irrigation system, or when you receive the hose bibb meter from the manufacturer.Pictured are examples of typical submeters which measure in gallons and cubic feet. The dial looks like the odometer in your car. A gallon submeter has six dials that change, the final two of which have a black background, followed by a stationary zero; the zero should be included in your reading. A cubic foot meter has no stationary zero. No numbers other than those on the dial itself should be included in your reading. Hose bibb meters measure in gallons, but have no stationary zero.
What happens if a submeter reading is submitted late?
Should a reading be received late, the credit will be delayed until the next billing cycle. Submeter deductions given for any one billing cycle cannot exceed the total water consumption for that billing period. No back credit will be given.
How does your submeter credit appear on the bill?
Sewer Service is based on your Water Usage. Your submeter reading is shown in the table under the Sewer section of your HRUBS bill and deducted from your Sewer Service.
