Contact Information:
James City Service Authority
101-E Mounts Bay Road
Williamsburg, VA 23185
Phone: (757) 253-6805
Fax: (757) 253-6850
Hours of Operation
8:00 - 5:00 p.m.
Monday-Friday
Customer Service
Phone: (757) 253-6800
Water / Sewer Emergencies
Phone: (757) 229-7421
7:00 a.m. to 3:30 p.m
Phone: (757) 566-0112
After Hours
Online Applications
- Request for Service - Hook up new water service online
- Submeter Information
- Utility Service Connection - Apply for new water connections online
- 60 Day Exemption form
- JCSA Forms
- Department Home Page
- Adopt-a-Hydrant
- Board of Directors
- Backflow Prevention & Cross Connection Control Program
- Design and Acceptance Criteria for Water Distribution and Sanitary Sewer Systems
- Fats, Oils and Grease
- Frequently Asked Questions
- Grinder Pump Program
- JCSA Background Info
- JCSA Project List
- Let's Be Water Smart
- Newsletters
- Outdoor Water Use
- Organization Chart
Rates and Charges- Rebates
- Regulations Governing
Utility Service - Regional Construction Standards
- Water Conservation
- Water Quality Report
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James City Service Authority Administrative and Billing Office
Administrative and Billing Office
101-E Mounts Bay Road
P.O. Box 8784
Williamsburg, VA 23187-8784
Normal Working Hours: 8:00 a.m. - 5:00 p.m. M-F
E-Mail: jcsa@james-city.va.us
- General Manager - 253-6806
- Assistant Manager - 253-6807
- Account Information - 253-6800
- Water and Sewer Connections - 253-6800
- Engineering (Wastewater) - 253-6810
- Engineering (Water) - 253-6677
Water and Sewer Field Operations
107 Tewning Road
Williamsburg, VA 23188-2639
Normal Working Hours: 7:00 a.m. - 3:30 p.m. M-F
FAX: (757) 229-2463
- Operations Administrator - 229-7421
- Water Production - 259-4098
- Wastewater Maintenance - 259-4095
- Underground Utilities - 259-4097
- Warehouse - 259-4105
- Normal Working Hours - 229-7421
- Nights, Weekends, Holidays - 566-0112
Beth Davis - (757) 253-6859
Be Water Smart