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Cox Communications Survey Results
Click on the link below to see the results of the survey question.
- Do you live in James City County?
- How do you currently receive television services?
- If you selected Cox Communications in the previous question, what level of TV service do you currently have?
- What communications services do you receive from Cox?
- Please describe your satisfaction level with Cox Communications television services.
- Comments on picture and sound quality.
- Please describe your satisfaction level with Cox Communications billing customer support services.
- Please use this space to explain your ratings on billing customer support services in the above question.
- Please describe your satisfaction level with Cox Communications customer support technical services.
- Please use this space to explain your ratings on Cox Communications customer support technical services in the above question.
- Please describe your satisfaction level with Cox Communications service technicians.
- Please use this space to explain your ratings on Cox Communications service technicians.
- Is pricing for Cox Communications program packages adequately explained by telephone customer service representatives?
- Is pricing for Cox Communications program packages adequately explained on-line?
- How satisfied are you with the current program packages offered by Cox Communications including Limited Basic, Expanded Basic and Digital services.
- Please use this space to explain your ratings on Cox Communications current program packages in the above question.
- How satisfied are you with the current channel offerings of Cox Communications?
- How satisfied are you with the value you receive from Cox Communications as to the cost of service and the number of channels?
- Please use this space to explain your ratings on Cox Communications channel offerings and program packages in the above question.
- Do you have Cox bundled services (TV, digital phone and high speed internet)?
- For a discounted monthly rate for bundled services (TV, digital phone, high speed internet) would you agree to an early termination fee charged by Cox?
- What channel offerings would you like to see added?
- What channel offerings would you like to see removed?
- Would you like to see a la carte offerings for your channel selections? Ala carte means that you would choose your selected channels and the rate would be based on your customized channel selection.
- Would you be willing to pay more for a la carte services?
- What level of interest in having available for viewing, the following types of local programs?
- How frequently do you watch Public, Education, and Government channels 46, 47, and 48?
- How important is it that Public, Education, and Government access channels have comparable signal quality and technical features to other broadcast stations?
- Please describe your overall satisfaction level with Cox Communications.
- What community needs are most important to you that could be provided by a cable franchise?
- Please add any additional comments, ideas, or suggestions that have not been answered above.
